Frequently Asked Questions
How do they work?
Each pair of Undercovers underwear features 3 super thin breathable layers, including a leak-resistant outer fabric to stop leaks from escaping the gusset! The middle layer also features a waterproof backing. For more details, click here
Where are they made?
Australian made, owned and designed, Undercovers are manufactured in Melbourne by our dedicated and experienced team. Small and local businesses are supported throughout the Undercovers supply chain.
Who can wear Undercovers?
Designed for wear during your period, Undercovers are also perfect for when you need extra protection at any time throughout your cycle - this includes light bladder leakage, discharge, sweat or postpartum. We offer a range of designs and absorbencies in two fabric choices, all with sizing from 6 - 24.
How do Undercovers differ from other period underwear brands?
The entire outer fabric of Undercovers underwear is leak-resistant, which stops leaks from wicking around to the outside of the gusset and beyond. They also feature a super slim, quick-drying gusset so they look and feel like normal underwear, there's no bulk!
We're also certified Australian-designed, Australian-owned and Australian-made.
Why Should I Choose Period Underwear over other types of sanitary products?
Fun fact - Around 7 billion tampons and 12 billion pads end up in landfill each year, with 11,000 of these from the average menstruating person! That's a lot of period, and a lot of purchases! Undercovers period underwear are a cost-effective, reusable and long-lasting solution to our climate and waste crisis. Period underwear also allows you to more clearly see what's going on during your period, which is a great educational experience as you get to know and track your flow.
How do I care for my Undercovers?
Please read our Care Guide here.
We recommend cold water, using a wash bag, air drying, and avoiding any kind of bleach, fabric softener, or harsh detergent.
What size am I?
We use standard Australian underwear sizing. Please read our Fit Guide here.
What are the shipping costs and where do you ship to?
Please read our Shipping Policy here.
What is your Returns Policy?
Please read our Returns Policy here.
How secure is my payment?
We take your privacy and cyber security very seriously (our Owner has even done a course!). We use Shopify Payments and PayPal, both highly sophisticated and encrypted payment platforms to keep your details safe online.
What is the fabric composition?
Undercovers are made with no animal products and are 100% vegan. We have two ranges of breathable fabrics (Cotton and Luxe) and the main fabric used closest to your body is soft hygienic cotton.
Our Cotton range (excluding trims) is made from:
- Outer fabric - 43% Cotton 41% Polyamide 16% Elastan
- Inner Gusset - 95% cotton 5% Elastan
- Outer Gusset -100% cotton backed with low breathable TPU
Our Luxe range (excluding trims) is made from:
- Outer fabric- 90% Polyamide 10% Elastane
- Inner Gusset - 95% cotton 5% Elastane
- Middle Gusset - 100% cotton backed with breathable TPU
How do I contact you?
Email is usually the quickest and easiest way to contact us. Please visit our Contact Us page here.
